Cancellation Policy

12-Hour Cancellation and Order Change Window:

Upon placing an order at Arty Cats, customers have a 12-hour window to cancel or make changes to their order. During this period, customers can request a full refund, or make adjustments to their order details, without incurring any charges. To initiate a cancellation or order change, please follow the instructions below:

1. Submit a Request:

• Email us at info@artycats.com within 12 hours of placing your order.
• Provide your order number and the details of the requested changes or notice of cancellation.

2. Request Processing:

• We will acknowledge receipt of your request and begin processing it promptly.
• You will receive confirmation of cancellation or the adjusted order details via email once the process is complete.

Requests After 12 Hours:

If 12 hours have passed since your order was placed, we regret to inform you that we cannot accommodate cancellations or changes. This policy allows us to ensure quick turnaround times and prompt shipment of all orders.

Exceptions:

In exceptional circumstances, Arty Cats may consider requests made outside of the 12-hour window. Such considerations are at the sole discretion of Arty Cats and are not guaranteed.

Refunds:

Refunds for cancelled orders will be processed immediately upon confirmation of the cancellation. Please allow for transaction processing times, which may vary depending on your payment provider.

Contact Us:

For any further questions or clarifications regarding our cancellation policy, please do not hesitate to contact us at info@artycats.com.

Policy Changes:

Arty Cats reserves the right to amend or update this cancellation policy at any time. Any changes will be published on our official website, and it is the customer’s responsibility to review the policy periodically.