Return Policy

Welcome to Arty Cats! We are committed to providing you with an enjoyable and satisfying shopping experience.

Made-to-Order Products:

At Arty Cats, each product is crafted uniquely and made-to-order just for you! This custom nature means we cannot accept returns or exchanges due to change of mind or if the wrong size is selected. We kindly ask you to review your order details and sizing information carefully before completing your purchase.

Defective or Damaged Items:

In the unfortunate event that your order arrives defective, damaged, or incorrect, please accept our sincere apologies. Reach out to us immediately at info@artycats.com within 14 days of receiving your order. We are more than happy to assist in resolving the issue through a refund, exchange, or replacement at no extra cost to you.

To initiate a return for a defective or damaged item:

1. Contact us within 14 days of receiving your order.
2. Provide your order number and clear photos of the defect or damage for verification.
3. Our dedicated customer service team will review your claim and respond swiftly.

Refunds (if applicable):

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed promptly, with a credit automatically applied to your credit card or original payment method.

Late or Missing Refunds (if applicable):

Haven’t seen your refund yet? First, check your bank account once more. Then, contact your credit card company; sometimes it takes a bit of time before refunds are officially posted. If you’ve done all this and still have not received your refund, please contact us at info@artycats.com.

Customer Service:

For further questions or concerns related to your order or our return policy, feel free to reach out to info@artycats.com. Our team is here to assist you and ensure a seamless and delightful experience at Arty Cats!

Thank you for choosing Arty Cats! We value your support and understanding.